PRIVACY POLICY
Effective Date: August 11, 2026
Vedanta Speciality Clinics (“Vedanta Speciality Clinics”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use our website:
Vedanta Speciality Clinics Website
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to information collected through the Vedanta Speciality Clinics website and related online interactions, including appointment enquiries, contact requests and communications initiated through the website.
It does not necessarily apply to information collected directly during an in-person medical consultation where separate patient records, consent forms or healthcare privacy procedures may apply.
2. Information We May Collect
Depending on how you interact with our website, we may collect the following information:
A. Personal Information
This may include:
- Full name
- Mobile/telephone number
- Email address
- Location or address information
- Preferred appointment date or time
- Information provided in an enquiry or contact form
B. Health-Related Information
If you voluntarily provide information relating to your health while making an enquiry or appointment request, this may include information such as:
- Symptoms
- Medical history
- Pregnancy-related information
- Previous treatments
- Diagnostic information
- Other information relevant to your healthcare enquiry
Please do not submit highly sensitive medical information through general website forms unless specifically requested by Vedanta Speciality Clinics through an appropriate and secure communication channel.
C. Technical Information
When you visit our website, certain technical information may automatically be collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate time and date of visits
- Referring website
- Website interaction information
This information may be used for website security, performance monitoring and analytics.
3. How We Collect Information
We may collect information when you:
- Visit our website
- Submit a contact or enquiry form
- Request an appointment
- Contact us through WhatsApp or other communication channels linked from the website
- Call the clinic using contact information displayed on the website
- Subscribe to communications, where applicable
- Interact with our website or digital content
- Communicate with our staff regarding healthcare services
The website currently provides WhatsApp-based contact and appointment options.
4. How We Use Your Information
Vedanta Speciality Clinics may use the information collected to:
- Respond to your enquiries
- Schedule or manage appointments
- Contact you regarding appointment requests
- Provide information about our healthcare services
- Communicate with you regarding your enquiry
- Coordinate healthcare-related services where appropriate
- Improve our website and user experience
- Monitor website performance
- Maintain website security
- Prevent fraudulent or unauthorized activity
- Comply with applicable legal and regulatory requirements
Where appropriate, information may also be used for internal administrative, operational and service-improvement purposes.
5. Medical and Health Information
Healthcare information is sensitive in nature.
If you voluntarily provide health-related information to Vedanta Speciality Clinics, we may process that information for purposes reasonably necessary to respond to your healthcare enquiry, facilitate consultation or provide healthcare services.
Medical information will not be used for unrelated purposes except where permitted or required by applicable law.
Providing information through a website enquiry does not itself constitute a medical consultation or establish a doctor-patient relationship.
6. Appointment Information
When you request an appointment, we may collect information necessary to process your request, including your name, contact number, preferred appointment details and information relevant to your enquiry.
An appointment request does not necessarily mean that an appointment has been confirmed.
Our staff may contact you to confirm, reschedule or modify an appointment.
7. WhatsApp and Third-Party Communication Platforms
Our website may provide links or buttons that allow you to contact Vedanta Speciality Clinics through WhatsApp or other third-party communication platforms.
When you use such platforms, your communication may also be subject to the privacy policies and terms of those third-party providers.
Vedanta Speciality Clinics does not control the privacy practices, security systems or data-processing practices of third-party platforms.
We recommend reviewing the applicable privacy policy of any third-party platform before sharing personal or medical information through it.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Enable website functionality
- Remember preferences
- Understand website usage
- Improve website performance
- Analyze visitor behavior
- Maintain website security
Cookies are small files stored on your device by websites.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.
9. Analytics and Website Performance
We may use third-party analytics and website measurement tools to understand how visitors interact with our website.
These tools may collect information such as:
- Pages visited
- Time spent on pages
- Device and browser information
- General geographic information
- Traffic sources
- Website interactions
The information is primarily used to understand website performance and improve our digital services.
10. Marketing and Communications
Where permitted by applicable law and where appropriate, Vedanta Speciality Clinics may use contact information to communicate with you regarding:
- Appointments
- Healthcare services
- Clinic updates
- Educational healthcare information
- Relevant announcements
- Promotional communications, where applicable
You may request that promotional communications be discontinued.
However, we may continue sending essential service-related communications, such as appointment confirmations or important administrative messages.
11. Sharing of Information
Vedanta Speciality Clinics does not intend to sell your personal information.
Information may be shared with appropriate parties where reasonably necessary for legitimate healthcare, operational, technical or legal purposes.
This may include:
- Doctors and healthcare professionals involved in your care
- Authorized clinic staff
- Diagnostic or healthcare service providers, where necessary
- Technology and hosting service providers
- Website maintenance and analytics providers
- Communication service providers
- Legal, regulatory or government authorities where required by law
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
12. Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no website, online communication system or electronic transmission can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing requested services
- Managing appointments
- Maintaining appropriate healthcare or administrative records
- Meeting legal or regulatory obligations
- Resolving disputes
- Maintaining legitimate business records
The retention period may vary depending on the type and purpose of the information.
14. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate involvement or authorization from a parent or legal guardian where required.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, mapping services, messaging platforms or other external websites.
We are not responsible for the privacy practices, content or security of those third-party websites.
Users should review the privacy policies of third-party websites before providing personal information.
16. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, which may include:
- Requesting access to certain personal information
- Requesting correction of inaccurate information
- Requesting deletion where legally applicable
- Withdrawing consent where processing is based on consent
- Requesting information regarding how your data is processed
- Opting out of certain marketing communications
Requests may be subject to applicable legal, medical-record retention and regulatory requirements.
17. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.
Certain information may still need to be retained where required by law or necessary for legitimate healthcare or administrative purposes.
18. Accuracy of Information
You are responsible for providing accurate and updated information when submitting information through our website.
If you discover that information you have provided is incorrect or outdated, please contact us and request an appropriate correction.
19. Changes to This Privacy Policy
Vedanta Speciality Clinics may update this Privacy Policy periodically to reflect changes in:
- Our services
- Website functionality
- Technology
- Legal requirements
- Data protection practices
Any updated version will be published on this page with a revised Effective Date.
We encourage users to review this Privacy Policy periodically.
20. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Vedanta Speciality Clinics
Location: Madhurawada, Visakhapatnam, Andhra Pradesh – 530041
Phone: +91 81257 65888
Website: vedantaspecialityclinics.com
21. Consent
By using the Vedanta Speciality Clinics website and voluntarily providing personal information through its contact, appointment or communication features, you acknowledge that you have read and understood this Privacy Policy.
Where consent is legally required for a particular processing activity, appropriate consent will be obtained through the relevant process.