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REFUND & CANCELLATION POLICY

Vedanta Speciality Clinics
Effective Date: August 11, 2026

Vedanta Speciality Clinics is committed to maintaining transparency and providing a professional experience to all patients. This Refund & Cancellation Policy outlines the general approach followed by the clinic regarding payments, cancellations, rescheduling and refund requests.

1. General Policy

Vedanta Speciality Clinics follows service-specific payment, cancellation and refund procedures.

The applicable terms may vary depending on the nature of the healthcare service, consultation, diagnostic investigation, procedure, treatment, package or other service being availed.

Accordingly, specific payment and refund terms are not reproduced in detail on this website. Patients are advised to confirm the applicable terms with the clinic at the time of booking or before making a payment.

2. Payment Terms

Payments made to Vedanta Speciality Clinics are subject to the terms applicable to the particular service.

Depending on the service, payment may be required before, during or after the service is provided.

Patients are requested to retain their payment receipt, transaction reference or other payment confirmation for future reference.

3. Cancellation & Rescheduling

Patients who are unable to attend a scheduled appointment are requested to inform the clinic as early as reasonably possible.

Cancellation or rescheduling requests will be handled according to the applicable clinic terms and the availability of the concerned doctor or service.

Rescheduling is subject to available appointment slots and clinic operating schedules.

4. Refund Requests

Refund requests will be reviewed individually based on the nature of the service, payment made, status of the service and circumstances surrounding the request.

Eligibility for a refund, where applicable, will be determined in accordance with:

  • The applicable service terms
  • The clinic’s prevailing policies
  • The circumstances of the request
  • Applicable laws and regulations

Submitting a refund request does not automatically guarantee approval of a refund.

5. Healthcare Services

Healthcare services may involve consultations, diagnostic investigations, procedures, treatments, medical resources and professional time.

Therefore, refund eligibility may differ depending on whether a service has already been scheduled, initiated, partially completed or fully provided.

The applicable terms will be communicated by the clinic as appropriate.

6. Clinic-Initiated Changes

In circumstances where the clinic or healthcare professional is required to cancel, postpone or reschedule a service, the clinic will communicate the available options to the concerned patient.

Where applicable, the patient may be offered an alternative appointment or another appropriate resolution in accordance with the clinic’s policies.

7. Duplicate or Incorrect Payments

If you believe that you have:

  • Made a duplicate payment;
  • Been charged incorrectly; or
  • Encountered an issue with a payment transaction,

please contact the clinic with the relevant transaction details.

The clinic will verify the payment and assist with the matter in accordance with its applicable payment procedures.

8. Refund Processing

Where a refund is approved, it will generally be processed through the applicable payment method or another appropriate method determined by the clinic.

The time taken for the refunded amount to reflect in the patient’s account may depend on the payment gateway, bank, card issuer or other financial institution.

9. How to Contact Us Regarding a Refund

For any payment, cancellation or refund-related query, please contact:

Vedanta Speciality Clinics
Email: admin@vedantaspecialityclinics.com
Phone: +91 81257 65888
Location: Madhurawada, Visakhapatnam, Andhra Pradesh – 530041

When contacting us regarding a payment or refund, please provide, where applicable:

  • Patient Name
  • Mobile Number
  • Appointment / Patient ID
  • Service or consultation details
  • Date of payment
  • Amount paid
  • Transaction / payment reference
  • Reason for the request
  • Supporting documents, if required

10. Important Notice

Payment, cancellation and refund terms may vary depending on the specific healthcare service and individual circumstances.

To protect patient privacy and maintain appropriate internal procedures, detailed service-specific payment and refund conditions are not published publicly on this website.

Patients are requested to contact Vedanta Speciality Clinics directly for clarification regarding the terms applicable to their particular service.

11. Changes to This Policy

Vedanta Speciality Clinics reserves the right to update or modify this Refund & Cancellation Policy when necessary.

Any updated version will be published on this page with the revised effective date.

12. Governing Law

This policy shall be interpreted in accordance with the applicable laws of India.